Refund & Cancellation Policy – Skillo
At Skillo, we aim to provide a fair and transparent refund & cancellation system for both students and tutors. This policy outlines how cancellations, refunds, and rescheduling are handled.
1. General Policy
- All bookings require full payment in advance
- Payments are securely held in escrow until session completion
- Refunds and deductions depend on timing and scenario
2. Student Cancellation Policy
If a student cancels a session:
| Time Before Session | Refund Policy |
|---|
| More than 24 hours | Free reschedule / Full credit |
| 12 – 24 hours | 30% deduction |
| 4 – 12 hours | 50% deduction |
| Less than 4 hours | No refund |
- Refunds are processed to the original payment method
- Alternatively, users may receive platform credits
3. Tutor Cancellation / Reschedule Policy
- Tutors can reschedule sessions (limited frequency)
- If tutor cancels:
✅ Student gets:
- Full refund OR
- Free reschedule option
⚠️ Repeated tutor cancellations:
- Penalty applied
- Profile may be restricted
4. Auto Cancellation (No Tutor Response)
- If tutor does not respond within the defined time:
Booking is automatically cancelled
Full refund is issued
Slot is released
This ensures smooth booking experience .
5. Payment Failure Scenario
- If payment fails:
- Slot is temporarily locked (10 minutes)
- After timeout → slot released
- No booking is created
6. No-Show Policy
Student No-Show
- Session marked as completed
- No refund applicable
- Limited reschedule may be allowed
Tutor No-Show
- Student can report issue
- Free reschedule or full refund
- Tutor penalty applied
7. Reschedule Policy
- Students may request reschedule based on availability
- Tutor can request reschedule (limited times)
- If reschedule request is rejected:
- Booking cancelled
- Refund issued
8. Course Completion & Refunds
- Refunds are not applicable after course completion
- Payment is released to tutor only after:
- All sessions completed
- Student confirmation / auto-completion
9. Technical Failure Cases
If session is impacted due to:
- Meeting link failure
- Platform error
- System issue
Skillo will:
- Arrange reschedule OR
- Provide appropriate refund
System ensures backup checks and issue handling .
10. Dispute Resolution
- Users can raise issues via support
- Admin will review and resolve disputes
- Final decision will be made by Skillo team
11. Processing Time
- Refunds are processed within 5–7 business days
- Time may vary based on payment provider
12. Contact Us
For refund-related queries:
