Terms & Conditions – Skillo
Welcome to Skillo. By accessing or using our platform, you agree to comply with the following Terms & Conditions. Please read them carefully.
1. Acceptance of Terms
By using Skillo, you agree to:
- Follow all platform rules and policies
- Provide accurate and complete information
- Use the platform only for lawful purposes
If you do not agree, please do not use the platform.
2. Platform Overview
Skillo is an online learning marketplace where:
- Tutors can create and offer courses
- Students can book and attend sessions
- Admin manages course approvals and platform operations
3. User Accounts
a. Registration
- Users must provide valid details
- One account per user is allowed
b. Responsibility
- You are responsible for maintaining account security
- Any activity under your account is your responsibility
4. Course & Tutor Policy
Tutor Responsibilities
- Provide accurate course details (price, duration, content)
- Conduct sessions professionally
- Maintain availability as listed
Admin Rights
- Approve, reject, or request edits for courses
- Suspend or remove courses if needed
Course approval and publishing follow internal validation rules .
5. Booking & Session Rules
- Students can book available slots only
- Maximum 1 session per tutor per day
- Session duration must follow platform rules (1–2 hours)
- Booking is confirmed only after tutor approval
System ensures slot availability and prevents double booking .
6. Payments, Fees & Commission
- Full payment is required at the time of booking
- Payments are held securely in escrow
- Platform commission (~30%) is applied
- Additional platform fee may apply
Payment release happens after successful course completion .
7. Cancellation & Rescheduling
Student Cancellation Policy
- 12–24 hrs: 30% deduction
- 4–12 hrs: 50% deduction
- <4 hrs: No refund
- 24 hrs: Free reschedule
Tutor Reschedule Policy
- Limited reschedule allowed per month
- Excess cancellations may result in penalties
All scenarios are handled via automated edge-case logic .
8. Booking Approval & Auto Cancellation
- Tutor must respond within defined time window
- If no response → booking auto-cancelled
- Full refund issued to student
- Tutor performance score may be affected
9. Session Conduct & Completion
- Sessions are conducted via Zoom / Google Meet
- Session must meet minimum duration (≥70%) to be valid
- Final session triggers feedback and certification
10. No-Show Policy
Student No-Show
- Session marked completed
- Limited reschedule may be allowed
Tutor No-Show
- Student can report issue
- Free reschedule or refund provided
- Tutor penalty applied
11. Certification
- Certificate is issued after:
- Course completion
- Feedback submission
If no feedback → system may auto-complete course.
12. Platform Rights
Skillo reserves the right to:
- Modify platform features
- Suspend accounts for misuse
- Cancel bookings in exceptional cases
- Update policies anytime
13. Intellectual Property
- All content on Skillo is protected
- Users cannot copy, reproduce, or distribute content without permission
14. Limitation of Liability
Skillo is not liable for:
- Technical issues (meeting failures, delays)
- Tutor or student behavior
- Third-party service failures
However, we ensure issue resolution through admin support.
15. Termination of Account
We may suspend or terminate accounts if:
- Terms are violated
- Fraud or misuse is detected
- Repeated cancellations or no-shows occur
16. Governing Law
These Terms are governed by the laws of India.
17. Contact Us
For any queries:
