Privacy Policy – Skillo
Welcome to Skillo, a modern learning platform designed to connect students with experienced professionals. We value your privacy and are committed to protecting your personal information.
1. Information We Collect
We collect the following types of data:
Personal Information
- Full Name
- Email Address
- Phone Number
- Account Type (Student / Tutor)
Platform Usage Data
- Course enrollments
- Booking history
- Session participation
- Login activity
Payment Information
- Transaction details
- Billing records
(Note: We do not store card details. Payments are handled securely via third-party providers.)
Technical Data
- IP Address
- Device & browser information
2. How We Use Your Information
Your information is used to:
- Create and manage your account
- Enable course booking and tutor interaction
- Process secure payments via escrow system
- Send booking confirmations and reminders
- Improve platform performance and experience
- Prevent fraud, misuse, and booking conflicts
3. Booking & Session Data
When you book a session:
- Your details are shared with the selected tutor
- Booking status, session timing, and meeting links are stored
- System validates rules (slot availability, session limits, etc.)
Booking and session flow is automated as per platform logic .
4. Payments, Escrow & Commission
- All payments are securely processed
- Payments are held in escrow until session completion
- Platform commission is applied (approx. 30%)
- Tutor payouts are released after successful course completion
Payment handling follows a structured system workflow .
5. Notifications & Communication
We send notifications via:
- Email
- WhatsApp / SMS
- In-app alerts
Notifications include:
- Booking confirmations
- Session reminders (2 days, 1 day, 1 hour)
- Reschedule or cancellation updates
Delivery failures are retried automatically for reliability .
6. Data Sharing Policy
We do not sell your personal data.
Your information may be shared only with:
- Tutors (for booked sessions)
- Payment gateways
- Legal authorities (if required)
7. Data Retention
We retain your data:
- While your account is active
- For operational, legal, and security purposes
Inactive accounts may be archived or removed.
8. Your Rights
You have the right to:
- Access your personal data
- Update or correct information
- Request account deletion
- Opt-out of promotional communication
9. Security Measures
We implement:
- Secure login and authentication
- Data encryption practices
- Monitoring for suspicious activity
System safeguards also prevent:
- Double booking
- Payment failures
- Unauthorized access
10. Cookies & Tracking
We use cookies to:
- Improve user experience
- Track performance
- Save user preferences
You can disable cookies in your browser settings.
11. Third-Party Services
We use trusted third-party tools such as:
- Payment gateways
- Video meeting platforms (Zoom / Google Meet)
- Notification services
Each follows its own privacy standards.
12. Children’s Privacy
Skillo is not intended for users under the age of 13. We do not knowingly collect data from minors.
13. Updates to This Policy
We may update this Privacy Policy from time to time. Changes will be reflected on this page.
14. Contact Us
For any questions or concerns:
